| From front flap:
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job everyday. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's very real Pike Place Fish, a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager discovers how to energize those who report to her and effect an astonishing transformation in her workplace.
Addressing today's most pressing work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound—the hallmarks of a true business classic.
From back cover:
“This is one fish story that doesn’t exaggerate. It shows you how changing your attitude lets you enjoy your work and your life. Hook into it, it’s quite a catch.”
—Spencer Johnson, M.D., author of Who Moved My Cheese?, co-author of The One Minute Manager
“Exceptional customer service is more than a philosophy or a set of policies: It’s an experience! Pike Place Fish in Seattle, Washington, captures this experience and Fish!, the book, can serve as your guide to transfer that experience to your organization. Doing so may make the difference between having a thriving customer base and just being another company trying to stay in business.”
—Bob Nelson, president, Nelson Motivation Inc., author of 1001 Ways to Reward Employees
“We ‘reeled’ in the Fish! philosophy as a way to re-energize our organization and create ‘World Famous’ experiences for our customers. Because of Fish!, we are accomplishing both and loving it!!!”
—Lori Lockhart, director, Global Connection Service, Sprint
“Fish! packs an amazing amount of inspiration, energy, and encouragement in an easy-to-read story. The book serves as a practical guide for helping readers understand the importance of creating a passion-filled workplace, and shows through real-world examples how to create that environment.”
—Richard Chang, CEO, Richard Chang Associates, Inc., author of The Passion Plan
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